Helpful Information

Active Ageing

To learn how we promote active ageing through our Active Choices Active People model of service,  click here for more information.

 

Advocacy

"JCS respects the client’s choice to involve an advocate of their choice, representing their interests, at any time and where it is the expressed wish of the client". 

To view our Advocacy Policy, click here

Aged Care Complaints Commissioner

From 1 January 2016 the Aged Care Complaints Commissioner is responsible for the management of complaints about the care and services provided to people receiving Australian Government subsidised aged care.

The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded by the Australian Government.

To learn more, visit the Office of the Aged Care Commissioner Website

Carer Gateway
Carer Gateway Logo
Carer Gateway is a national online and phone service that provides practical information and resources to support carers.
The interactive service finder helps carers connect to local support services. To learn more about Carer Gateway telephone 1800 422 737 or visit the Carer Gateway Website
 
Feedback

Your feedback is important to us so that we can learn what we are doing well and what areas we need to improve on.

To provide your feedback, click here

Health & Safety

"The safety and welfare of our people is our most important value. We are determined to operate our business so as to ensure that all our employees, volunteers, clients and contractors and the communities in which we operate are kept free of injury and illness".

To view our Health & Safety Policy Statement, click here

Home Care Packages

JCS is an approved provider of aged care and our goal is to work alongside you to access all your care and well-being requirements so that you can get the most from your Home Care Package. To learn more about Home Care Packages with JCS, click here

Managing Heat and Heat Related Illness

South Australia can experience long periods of extreme heat so it is important to know what the effects of extreme heat are, who is at risk and how you can prepare for and cope during times of extreme heat.

A range of resources on heat and managing heat related illness are available from the SA Health Website

To view the comprehensive 'Guide to coping and staying healthy in the heat' click here

My Aged Care

My Aged Care has been established by the Australian Government to help you navigate the aged care system. The Gateway is part of the Australian Government's changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.

To learn more, visit the My Aged Care Website

Planning Ahead – Take control of your future today

Planning Ahead is about taking control of your future. It is about putting things in place. It means that your choices will be known and acted on if you cannot express them yourself at some time in the future.

This may happen if you have a sudden accident, become very ill or develop a condition that affects your memory and your planning ability.

Various legal tools are available to help secure future health, financial, legal and personal choices – such as an Advance Care Directive, Enduring Power of Attorney, Will and registration for organ and tissue donation. Making wishes known in advance can help reduce family stress and conflict during times of crisis.

It is never too early to plan ahead:

  • Talk to your family now about your future wishes!
  • Act now to protect your future rights, wishes, values and preferences!

Visit www.sahealth.sa.gov.au/planningahead 

Quality of Care Principles

The Quality of Care Principles 2014 set out the responsibilities of approved providers in providing care and services for residential and home care. The principles specify the care and services that an approved provider of residential care is to provide, set out the Accreditation Standards that must be met by a residential care service to achieve accreditation, specify the care and services that an approved provider of home care is to provide, and set out the Home Care Standards that a home care provider is expected to meet as a part of quality review.

To learn more about the Home Care Standards, click here

Privacy and your personal information

"JCS respects every individual’s legal right to privacy. Our Privacy Policy has been updated and summarises how we handle your personal information".

To view our Privacy Policy, click here

To download a copy of our Privacy & your personal information brochure, click here

For further information on Privacy and the Australian Privacy Principles, please visit the Office of the Australian Information Commissioner website.

Rights and Responsibilities

The Charter of Care Recipients' Rights and Responsibilities - Home Care outlines the rights and responsibilities of care recipients when receiving care in their home. From 27 February 2017 the Charter was amended, in line with the Increasing Choice in Home Care measure.

For a copy of the Charter of Care Recipients Rights and Responsibilities - Home Care, click here or contact us to request a copy.

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