Policies & Guidelines
Advocacy Policy
Version 2:0 - May 2019
All clients of JCS have the opportunity to choose, access and utilise an advocate of their choice. View Policy
Charter of Rights & Responsibilities for Home Care
Aged Care Act 1997, Schedule 2 User Rights Principles 2014
From 27 February 2017 the Charter was amended, in line with the Increasing Choice in Home Care measure. View Charter
Cancellations & Non Attendances Policy
Version 2:0 - February 2016
JCS policy for client cancellations, non attendance of a service, or not being at home for the agreed time of service. View Policy
Contributions and Fees Policy
Version 2:0 - May 2019
JCS policy to ensure an equitable approach to determining client contributions for CHSP funded programs and services that ensures compliance with the National CHSP Client Contribution Framework to safeguard clients by maintaining fees to a minimum that is consistent with the level of services they receive. View Policy
Feedback and Complaints Policy
Version 2:0 - May 2019
This policy provides clear guidelines for JCS to respond to all complaints and feedback including suggestions and compliments. View Policy
Gifts and Benefits Policy
Version 2:0 - May 2019
This policy provides a framework for the acceptance of Gifts and Benefits in the course of official duties. View Policy
National Guide to the CHSP Client Contribution Framework
October 2015
The Framework has been developed to assist with the establishment of flexible options for client contribution arrangements. View the Guide
Privacy Policy
Version 3:0 - May 2019
The purpose of the privacy policy is to inform you about the personal information handling practices of JCS. View Policy
Health & Safety Policy Statement
Version 2:0 - March 2017
The safety and welfare of our people is our most important value. We are determined to operate our business so as to ensure that all our employees, volunteers, clients and contractors and the communities in which we operate are kept free of injury and illness. To view our Work, Health & Safety Policy Statement, click here
